FAQs
Are the “flashy things” safe? Yes. All our “flashy things” have been tested and are compliant with European safety standards. EN71 (toy safety standard) EN50088 (electrical safety standard) and EN60825(lazer and LED safety standard)
How do we pay? Lions Clubs can pay for what you use after the event. Cheques should be made payable to Firefly Illuminations Ltd.
How long do we have to pay? Please refer to our Terms & Conditions page.
How are the items delivered? By ANC couriers.
How do we return items? Send them back in one box – no matter how large- by Royal Mail Parcelforce. They do a special deal of £11.75 for one large parcel. Alternatively we can arrange for the return of your items, which will be collected from your door, for £14.25.
Do we need a licence? It depends on where you are selling. If you are not ‘on the streets’, for example you have a fireworks event in a field, then you do not require any licence. If you are ‘on the streets’, for example at a Christmas Lights Turning-on event, them with local Council permission you do not need a licence to sell. Without local Council permission you can still sell by registering at your local Police Station as a Pedler, there is a small charge for this. Probably the easiest and cheapest (because it’s free!) way is to obtain a Street Collection Licence from the District Council. Phone them up and explain what you want to do. They are usually very helpful towards the Lions. The formal name for what you want is – “Application for Permission to hold a street collection to collect money or sell articles for the benefit of Charity or other purposes” issued under the Police, Factories Etc (Miscellaneous Provisions) Act 1916.
What is the best way to sell the items? Two people using the display boxes, one to dispense the items, the other to deal with the money. We have had these boxes made to our specification and, as such, are ideal for the job.
Can we obtain spare batteries? All items use standard button cell batteries. However there should be no need to have any spares. We will give full credit refund for any items that fail to operate.
Do items come with batteries fitted? Yes.
What happens if items are faulty? In the unlikely event of a faulty item, a full refund for the item will be given.
How long do individual items last? FSW02 24hrs+, FTP 01, FSP 01-07 100hrs+, BW01 36hrs+.
How long does it take to deliver? Standard delivery is 2-3 days, subject to availability. Overnight is subject to an extra charge.
How far in advance can we order? We suggest that you order 4 weeks in advance of your event, which helps us plan our ‘picking and packing’, but if you discover you want any items for a “last-minute” event, we will do everything possible to ‘rush’ you your order.
Do you sell glowsticks? We can supply 6 inch glow sticks in 3 colours. All our glow products are free from DBP
Do you sell anything else that may be of interest to us? We sell LED torches and light sources for lanterns which are becoming very popular as ‘River of Light’ processions, often as part of the Christmas Lights events.
Feedback We are constantly striving to improve our service to help you raise funds for charity, any constructive criticism or suggestions are welcome.
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