Our Terms & Conditions

 

Definitions


As Delivered: items in their, undamaged, original packaging including insulator tabs and cord ties.
Charities: Registered Charitable or Service organisation such as Lions Club International, Rotary or Round Table.
Chosen Delivery Date: A date chosen by customers when our items are to arrive.
Event: Occasion at which items are intended to be sold.
Faulty: Items returned that have been inspected and confirmed faulty.
Minimum Order Quantities: The minimum number of an item that can be ordered, as shown on our website.
Special arrangement: An arrangement made between the customer and us at our discretion.
Us: Firefly Illuminations Limited.

 

Orders


All orders must be placed via the internet a minimum of 3 weeks before the chosen delivery date. Late orders are by special arrangement at our discretion. Individual items are ordered by minimum order quantities and multiples thereof. Orders other than by minimum order quantities are by special arrangement.

 

Payment


Non Charity orders are to be paid for by Cheque and will be dispatched only after the Cheque has cleared.  Rapid cheque clearance is available by special arrangement as per current bank charge.
Charities and Service Organisations are eligible, at our discretion, for “Pay After The Event”
Cheques should be made payable to:
Firefly Illuminations Limited
and sent to:
Firefly Illuminations Ltd 97 Netherstreet Bromham Chippenham Wiltshire SN15 2DP

 

Sale or Return


Items ordered and paid for, can be returned for a refund subject to return conditions.


 

Pay After the Event


Items ordered will be delivered, initially, without payment.  Customers have 30 days after the chosen delivery date to return unsold or faulty items.  Invoices will then be generated using the following formula:  
Original order – Returned items as delivered – faulty items.
Customers then have a further 30 days to pay by cheque. 
IF ITEMS ARE OT RETURNED WITHIN 30 DAYS OF THE chosen delivery date OR PAYMENT IS NOT RECEIVED WITHIN 30 DAYS FROM THE DATE OF INVOICE. Customers will be liable for the full value of the order.
Invoices will be sent by email and post to the person ordering at the addresses shown on the order.

 

Returned Items


Items returned, as delivered, will be credited to a customers account subject to a 10% restocking fee. The restocking fee will be waved for Charities.  Chemical Glow products are non returnable due to their fragile nature.  Sales Boxes are non returnable.  Lantern lights are no returnable.

 

Multiple Events


Customers with more than one event can, by special arrangement, return items later than 30 days from the chosen delivery date.

 

Delivery


Standard charge is £10 and is either by Royal Mail or a courier service of our choosing. Normal service is two day delivery, overnight and weekend delivery is by special arrangement at a charge of: £15.  Orders will be dispatched to arrive on your chosen delivery date. Return of items is to be arranged by customers at their own expense. Samples are delivered free of charge.

 

 

 

 

 

 

 

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